1. Provide the fare that is lowest available
We provide the lowest fare open to you for the date, journey, and class of service you request through our web web site (koreanair Open in new screen ), on our telephone booking system, at airport solution counters, and at admission workplaces within the town. Upon request, our representatives will determine alternate itineraries if your travel schedule is versatile.
2. Alert consumers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
Whenever an alteration in the status of the trip does occur (in other words., a delay of half an hour or higher within the planned procedure of the trip, a cancellation of a trip, or perhaps a diversion), we are going to immediately offer details about the alteration within thirty minutes soon after we become alert to such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We are going to make home elevators such modifications available via our telephone that is toll-free number), via our U.S. internet site, koreanair Open in brand brand new screen (within the Flight Status Menu), during the gate area ( for the trip at a U.S. airport), and via any journey status membership solution we offer that delivers notification to passengers (to your level we offer such solution). We also provide, through our gate agents and trip teams, prompt updates in the status and results in of delayed, cancelled, or flights that are diverted. We now have installed flight monitoring technology that may enhance our power to monitor delays and diversions; in addition it may help us relay information more totally. We will contact you about cancellations as soon as the occasion is created proven to us utilising the email address in your booking.
3. Deliver luggage on time
It really is our intention to supply your luggage on time. Nevertheless, in case this will not take place, we will make an effort to get back your misplaced baggage in 24 hours or less. Inform a Korean Air employee in the airport if you cannot find your baggage. To test the progress of the bag search, phone the local workplace where you have made your report or head to during the airport menu on our internet site. We’ll make an effort to contact owners of unclaimed luggage whenever a true title and target or perhaps a phone quantity is present. We utilize scanning technology to spot the positioning of most unclaimed luggage which assists us to quickly reunite you along with your property. Bags which are unclaimed after a week are provided for our head office in Incheon, where continued efforts are meant to find bag owners.
4. Penalty will never be applied if you cancel booking and demand reimbursement inside a particular duration after purchase.
The refund within 24 hours of purchase for a reservation that is booked and ticketed through Korean Air ticketing office, Korean Air Service center (800-438-5000), or Korean Air homepage (koreanair Open in new window ) one week or more prior to the first departure date of your itinerary, you will receive a refund for the ticket without penalty if you cancel the reservation and request.
5. Provide ticket that is prompt
We shall issue refunds for qualified domestic and worldwide seats within seven company times for credit card purchase, and twenty business times for acquisitions produced by money or check. Needs for refunds can be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel agent. All about this service are available on our webpage into the customer care menu.
6. Correctly take care of people with disabilities as well as other unique requirements, including tarmac delays
- Passengers with Disabilities and Other needs that are special
Accommodating the unique requirements of people with disabilities is really a priority that is top Korean Air. Upon demand, we provide such people a number of unique solutions:
- Transportation to, from, and between gates, either by wheelchair or, in a number of places, electric cart.
- Boarding help.
- Whilst in the airport as well as on the air air plane, help passengers with artistic, auditory, intellectual, or flexibility impairments.
To guarantee the quality that is high of services and security of consumer liberties, we designate Complaint Resolution Officials (CROs) in most airports who’re in charge of ensuring solutions provided to your clients with disabilities are precisely implemented.
We offer unaccompanied passenger solution for young ones many years 5 through 11 who can be traveling alone. The service that is same be supplied to young ones many years 12 through 16 that will be traveling alone. (charges make an application for unaccompanied minor solution.) home elevators this ongoing solution is found on our website in the Travel Service menu.
7. Meet clients’ crucial requirements during long tarmac delays
We’re going to provide information about the status of a journey if you have a delay that is extreme you have got boarded or following the air air air plane has landed. If security and safety conditions enable, we will also allow for your crucial requirements such as for example meals, portable water, operable lavatory facilities, and use of treatment that is medical. To get more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and regularly into the full instance of oversales
Sometimes, we might never be in a position to give you a chair for a certain trip also if you possess a ticket and check always in on time. This might be called an oversale, plus it does occur if the amount of clients who sign in (prepared to board) surpasses the amount of available seats.
In the event that you voluntarily offer your chair, we provide payment and transport on an alternative trip. A notice which describes the responsibilities as well as the settlement in a quantity dependant on Korean Air will undoubtedly be fond of you. If you’re involuntarily rejected boarding, we offer payment and transport on an alternative trip. A notice which describes the obligations additionally the payment in a quantity decided by Korean Air may be directed at you.
The policies and procedures we follow ensure you get reasonable and treatment that is consistent such oversales happen.
9. Disclose travel itinerary as well as other policies that affect your travel
We are going to offer you your travel itinerary and information that is complete policies and procedures that affect your travel:
Provide flyer that is frequent
Crucial guidelines, limitations, and redemption information can be found on our internet site in Skypass menu. In addition, they truly are supplied upon enrollment and offered in revision notices directed at Skypass people.
Offer aircraft configuration
Aircraft setup, chair width, and pitch ranges can be obtained on our site in About Us menu. In addition, you’ll be able to have the information through our booking and airport agents.
Offer essential terms cancellation that is including
Information terms that are concerning conditions is found on our web site with regards to utilize and General conditions of carriage menus.
10. Inform customers in a prompt method of changes in itineraries
We shall inform in a prompt method of modifications on your own journey if you have an alteration in order to not influence your itineraries. We shall contact you concerning the aircraft or perhaps the routine modifications if the occasion is well known, utilizing the contact information you offer us in your booking
11. Ensure responsiveness to client complaints
We are going to acknowledge receipt of written client complaints within thirty days of receipt and certainly will send a response that is substantive 60 times of getting the problem. Please deliver us your remark or issue towards the address that is following.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- E mail us start in new screen on our site
12. Offer services to mitigate passenger inconveniences resulting from cancellations and misconnections
If your termination happens, we will make an effort to contact you because of the contact information you offer in your booking to be able to relieve any inconvenience you might experience. In addition, we work to confirm you from the next journey we run who has seats for sale in the exact same course of solution whenever rebooking is essential. We offer resort rooms at Korean Air contracted facilities, predicated on access, if you’re necessary to stay immediately while from your destination or home because of a wait, misconnection, or termination within Korean Air’s control.